Our commitment to extraordinary service has allowed us to grow organically through referrals. Our friendly and knowledgeable team is live and eager to help. We answer calls live during business hours because extraordinary service means speaking live with us.
Our community managers are certified through the Community Association Institute (CAI) or California Association of Community Managers (CACM). We have exclusive in-house employee training. We also provide regular and comprehensive training to build an exceptional team of professionals.
We do not outsource your accounting. Our talented team of in-house accounting professionals oversee our your fiscal needs. We provide accounts receivable, accounts payable, and comprehensive monthly financials. Our accounting team is familiar with your community and able to address questions or requests.
Delinquency is managed proactively and routinely through our comprehensive delinquency tracking system, available in our industry leading association management software. Delinquent owner accounts are diligently tracked and aggressively pursued to mitigate losses.
Directors, committee members and homeowners have access to our real-time web portal that provides up to the minute financial, compliance and other community specific administrative information. You want to see account detail, sure! Community calendar, of course! Documents, survey, etc. There are many features.
Electronic statements are available to save our clients every month. It’s easy to sign up for electronic statements.
Did you know our online payments (e-check) is free for all of our clients? This is another we differentiate ourselves from other management companies.
Board Member education is an important service that ensures our Board Members have the tools and support necessary to make sound business decisions. We commit to Board Member training and continuing education in the industry.
Our team of vendor partners are committed to the same extraordinary service. Our vendor partners provide a strong support to our associations and provide added value and a valuable resource for our clients.
Our most valuable asset is our people. We work hard to ensure a supportive, rewarding and positive work environment.